Effective Date:
30-01-2026
Information We Collect
Refunds will be reviewed and processed on a case-by-case basis under the following scenarios
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Service Deficiency
If the services rendered do not align with the deliverables, terms, or
quality expectations defined in the agreement.
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Non-Delivery
If services are not delivered within the agreed timeframe, and no mutually
acceptable resolution is achieved.
Non-Eligible Cases
Refunds will not be issued under the following conditions:
-
Change of Mind
If the client no longer wishes to proceed with the service after work has
commenced.
-
Client-Caused Delays
If the client fails to provide essential inputs, approvals, or access,
causing delays in deliverables
-
Subjective Results
As digital marketing outcomes can vary, refunds will not be processed
solely based on dissatisfaction with performance unless it's due to proven
non-compliance with agreed deliverables.
Refund Request Procedure
Clients requesting a refund must send a written request to
info@mlmsoftwares.shop within 7 days of
receiving the final deliverable. The request must include
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Full name and business name
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Description of the service purchased
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Clear reason for the refund request
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Any relevant documentation or proof supporting the claim
Review & Processing
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All refund requests will be acknowledged within 2 business days
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A formal decision will be provided within 5-7 business days following internal review
-
Approved refunds will be credited to the original payment method within 5-7 business days
of approval.
Partial Refunds & Cancellations
-
Partial Refunds
May be issued based on the portion of the work already completed and the
value delivered.
-
Cancellation
If a client cancels services after initiation, a cancellation fee may apply
depending on the extent of completed work. Refund amounts will be adjusted accordingly.
Non-Refundable Fees
Refunds will not apply to
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Third-party services, software, licenses, or tools purchased on the client's behalf.
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One-time setup fees or onboarding charges.
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Costs related to completed phases of the project that were later canceled by the client.
Amendments to this Policy
MLMSoftwares, a brand of TechPiata Services LLP,
reserves the right to update this Refund Policy at any time. Changes will be posted on our
official website or shared via email. Refund claims will be processed according to the policy version
effective at the time of the request.
Third-Party Service Disclaimer
MLMSoftwares shall not be held liable for disruptions or limitations caused by external platforms, plugins,
APIs, or third-party service providers beyond our direct control.
Contact Information
For questions, concerns, or to request refund, please contact us at: